SILVERCREST GROUP LIMITED - TERMS AND CONDITIONS OF SERVICE

 

Last Updated: 05/01/2026

 

1. Definitions

1.1 "Company", "We", "Us": Refers to Silvercrest Group Limited (trading as Silvercrest Group Ltd and Silvercrest Group), a company registered in England and Wales under company registration number 12821913, with a registered and trading address of 52, Rothesay Road, Stoke-on-Trent, Staffordshire, ST3 4QW.
1.2 "Client", "You": Refers to the main customer, firm, or organisation (including sub-contractors) working on behalf of, or purchasing the services off the Company.
1.3 "Sub-contractor": Refers to any third-party business, trade, or specialist contractor engaged by us to deliver specific elements of the project.
1.4 "Works": The construction services, goods, and materials outlined in the Company’s quotation, estimate, or contract.
1.5 "Contract": The agreement formed by the written acceptance of the quotation or the signing of a contract and/or sub-contract agreement.

 

2. Contract, Scope of Works, and Fulfillment Timeframes

2.1 Silvercrest Group Limited, the Client, and/or any Sub-contractors must strictly abide by the scope of works outlined and agreed upon in the contract, as well as the timeframes and costing specified within the contract.
2.2 The Client and the contractor (Silvercrest Group Limited) agree to fulfill the services that were agreed upon in the contract and to complete the scope of works mentioned in the signed contract and/or sub-contract agreement.
2.3 Work will begin on the agreed date stated in the contract between both parties. The contract explicitly states what date work is expected to commence, the frequency of invoicing for stage payments, and the estimated completion date.
2.4 Project milestones and staged phases are explicitly stated in the contract to ensure clear timelines for service delivery.
2.5 Any variations or additions to the scope of works, costing, or timeframes must be agreed upon in writing. The Company reserves the right to adjust the price and timeline accordingly if necessary.

 

3. Deposits, Material Pre-payments, and Stage Payments

3.1 For projects requiring a deposit, delayed fulfillment, or deposit and/or materials costs upfront, these funds will be paid no more than 7 days prior to the works scheduled start date stated in the project's contract.
3.2 Non-Refundable Deposits: Deposits are required to secure your projects work, and cover administrative, materials, and tradesmen costs. Once paid, deposits are non-refundable after the statutory cooling-off period (if applicable) has expired.
3.3 Material Pre-payments: Upfront payments allocated for materials are immediately utilised to purchase and secure custom goods, specialized equipment, or building supplies for your specific project. These funds are non-refundable once materials have been ordered from our suppliers.
3.4 Stage Payments / Interim Invoicing: The Company will issue invoices for stage payments based on the specific frequency and payment milestones explicitly set out in the project contract (e.g., specific percentages or sums tied to structural milestones).
3.5 All invoices are payable within the time specified in the contract or on the invoice.
3.6 In accordance with the Late Payment of Commercial Debts (Interest) Act 1998, the Company reserves the right to charge interest on overdue invoices at a rate of 8% above the Bank of England base rate.

 

4. Cancellation, Termination, and Refund Policies

4.1 If the Client is a private consumer, they have a statutory right to cancel the Contract within 14 days of formation without giving any reason, unless they explicitly request work to commence immediately in writing.
4.2 If the Client terminates or cancels the Contract outside of the statutory 14-day cooling-off period, or if a commercial contract is cancelled early, the Client is entitled to a refund only for services and labor not yet performed.
4.3 Upon early termination by the Client, the Client remains strictly liable for, and no refunds will be given for:

• Any labor, site preparation, or project management hours already completed up to the date of cancellation.

• The cost of any materials or bespoke items already ordered, purchased, or delivered to the site.

• Any unrecoverable restocking fees, subcontractor booking fees, and loss of profit incurred by the Company due to early termination.
  4.4 The Company may terminate the Contract immediately if the Client fails to make any stage payment when due or becomes insolvent.

 

5. Internal Dispute Resolution

5.1 In the event of any issue, dispute, or dissatisfaction arising under this contract, the customer and contractor agree to liaise directly in good faith to come to a mutually agreed solution.
5.2 Mandatory Resolution Process: Before initiating a bank reversal, formal dispute through, or card chargeback thorough their own bank or any third party payment processor (such as Stripe or Square), the Client must exhaust our internal resolution process.
5.3 A party must provide the other party with a minimum of 7 days written notice detailing the exact nature of the problem to try and resolve any issue before it is officially classed as a full breach of contract. If the Company, Client or Sub-contractor completely fails to commence work on the expected start date stated in the contract for any reason, clause 5.5.3 does not apply, and the party at fault will be liable for any losses incurred by the other party as a result.
5.4 Written notices must be sent via email or an alternative, safe digital channel, or recorded post to our operational office at 52, Rothesay Road, Stoke-on-Trent, Staffordshire, ST3 4QW. If any party cannot produce time/date stamped confirmation of correspondence being delivered upon request, the correspondence will be deemed undelivered.
5.5 Legal action through the courts or external card network escalation shall only be pursued as a final resort if a resolution cannot be reached through this direct 7-day liaison period. (With the exception of Clause 5.5.3)

 

6. Subcontractor Rules and Liability Boundaries

6.1 If either party fails to deliver the services agreed upon in any contract, the failing party could be liable to pay costs incurred and/or be in breach of the contract terms.
6.2 If neither party can come to a resolution to resolve any issue, the party that breaches the contract is responsible for any and all costs incurred as a result of that breach.
6.3 The contractor (Silvercrest Group Limited) explicitly retains the right to seek damages for breach of contracts and/or legal costs for any disputes arising from the Client.
6.4 Subcontractor Liability: While Silvercrest Group Limited ensures all sub-contractors are highly skilled and experienced, any delays, material faults, or third-party liabilities directly caused by an independent sub-contractor or manufacturer warranty will be isolated to that specific party's liability scope.
6.5 The Company is not liable for indirect, consequential, or special losses, including loss of rental income, alternative accommodation costs, or business interruption.

 

7. Client Obligations

7.1 The Client is responsible for securing, at their own expense, all necessary planning permissions, building regulations approvals, and structural surveys required before the Works commence, unless otherwise stated or agreed upon in our contract.
7.2 Unless otherwise agreed upon in the contract, such as a new build site that is not yet connected to electricity and Silvercrest Group Limited use their own generators for site power, the Client must provide the Company with free, uninterrupted access to the site, along with necessary water, electricity, and toilet facilities where possible.
7.3 The Client must ensure the site is clear of hazards and personal belongings before the agreed start date.
7.4 The Client agrees to adhere to the provisions of the Construction (Design and Management) Regulations 2015 and cooperate with the Company’s Health and Safety site rules.

 

8. Company Obligations

8.1 The Company warrants that the Works will be carried out by appropriately skilled and qualified personnel in a professional manner.
8.2 The Company will carry out the Works in accordance with Health and Safety Executive (HSE) guidelines and comply with all statutory obligations.
8.3 The Company will take reasonable steps to minimize disruption, dust, and noise, but is not responsible for typical wear and tear or minor disturbances to surrounding finishes.

 

9. Delays and Force Majeure

9.1 The Company will use reasonable endeavors to complete the Works by the estimated completion date stated in the contract, but time shall not be of the essence unless agreed in writing prior to work commencing or stated in the contract.
9.2 The Company is not liable for delays or failures to perform resulting from events beyond our reasonable control, such as extreme weather, global supply chain disruptions, nationwide material shortages, or labor strikes.

 

10. Defect Period and Liability

10.1 Any defects in workmanship must be reported to the Company in writing within the contractually agreed notice period following completion.
10.2 The Company will return to inspect and rectify at its own cost any agreed defects in workmanship within a reasonable timeframe.

 

11. Governing Law and Jurisdiction

11.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
11.2 Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.