Silvercrest Group Limited - Privacy Policy

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Last Updated: January 2026

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Silvercrest Group Limited ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data.

 

1. Important Information and Who We Are

Data Controller

Silvercrest Group Limited is the data controller responsible for your personal data.

 

Contact Details

• Full name of legal entity: Silvercrest Group Limited

• Email address: Contact@silvercrestgroupltd.co.uk

• Postal address: 52 Rothesay Road, Stoke on Trent, Staffordshire, ST3 4QW

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Your Right to Complain

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, including:

• Identity Data: First name, last name, title.

• Contact Data: Billing address, delivery address, site address, email address, and telephone numbers.

• Financial Data: Bank account and payment card details.

• Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.

• Technical Data: Internet protocol (IP) address, browser type, and location data if you use our website.

• CCTV Data: Images captured by security cameras if you visit our physical offices or active construction sites.

3. How We Collect Your Personal Data

We use different methods to collect data from and about you, including:

• Direct Interactions: You give us your data by filling in forms, corresponding with us by post, phone, or email, or requesting quotes.

• Site Operations: CCTV systems operating at our construction sites for safety and security.

• Third Parties: Publicly available sources such as Companies House.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of a Contract: To fulfill a construction contract or quote we are about to enter into or have entered into with you.

• Legitimate Interests: Where it is necessary for our legitimate interests (e.g., managing site safety, recovering debt, or improving our services) and your interests do not override those.

• Legal Obligation: Where we need to comply with a legal or regulatory obligation (such as Health and Safety Executive record-keeping).

5. Disclosures of Your Personal Data

We may share your personal data with the parties set out below:

• Subcontractors and Suppliers: Specialized tradespeople or material suppliers working on your project.

• Professional Advisers: Lawyers, bankers, auditors, and insurers.

• Regulators and Authorities: HM Revenue & Customs, the Health and Safety Executive (HSE), or law enforcement if required by law.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

 

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, structural warranty, or reporting requirements. By law, we must keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes. Structural project documentation may be held longer to match statutory limitation periods for construction claims.

8. Your Legal Rights

Under UK data protection laws, you have rights in relation to your personal data, including the right to:

• Request access to your personal data.

• Request correction of your personal data.

• Request erasure of your personal data.

• Object to processing of your personal data.

• Request restriction of processing your personal data.

• Request transfer of your personal data.

• Right to withdraw consent at any time.

If you wish to exercise any of these rights, please contact us at Contact@silvercrestgroupltd.co.uk.